:root{--bg: #f5f5f7;--card: #ffffff;--text: #1f1f1f;--muted: #6b6b6b;--primary: #6264a7;--primary-hover: #494b83;--border: #e1e1e4;--danger: #c4314b;--success: #237b4b;font-family:Segoe UI,system-ui,-apple-system,sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text)}a{color:var(--primary)}.app{max-width:960px;margin:0 auto;padding:24px}.nav{display:flex;gap:12px;border-bottom:1px solid var(--border);padding-bottom:12px;margin-bottom:24px}.nav a{padding:8px 12px;border-radius:6px;text-decoration:none;color:var(--text)}.nav a.active{background:var(--primary);color:#fff}.nav .me{margin-left:auto;color:var(--muted);font-size:.9em;align-self:center}.card{background:var(--card);border:1px solid var(--border);border-radius:8px;padding:24px}.card+.card{margin-top:16px}.types{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px}.type-card{padding:24px;border:1px solid var(--border);border-radius:8px;background:var(--card);cursor:pointer;text-align:left;font:inherit}.type-card:hover{border-color:var(--primary)}.type-card.disabled{opacity:.5;cursor:not-allowed}.type-card h3{margin:0 0 8px}.type-card p{margin:0;color:var(--muted);font-size:.9em}label{display:block;font-weight:600;margin:16px 0 6px}input[type=text],textarea,select{width:100%;padding:8px 10px;border:1px solid var(--border);border-radius:6px;font:inherit;background:#fff}textarea{min-height:140px;resize:vertical}button.primary{background:var(--primary);color:#fff;border:none;border-radius:6px;padding:10px 18px;font:inherit;cursor:pointer}button.primary:hover{background:var(--primary-hover)}button.primary:disabled{opacity:.5;cursor:not-allowed}.alert{padding:12px 16px;border-radius:6px;margin:16px 0}.alert.error{background:#fde7eb;color:var(--danger)}.alert.success{background:#e3f4ea;color:var(--success)}.alert.info{background:#eef0fa;color:var(--primary)}.ticket-row{display:grid;grid-template-columns:80px 1fr 120px 140px;gap:12px;padding:12px 0;border-bottom:1px solid var(--border);align-items:center}.ticket-row:last-child{border-bottom:none}.status-badge{padding:4px 8px;border-radius:12px;font-size:.85em;display:inline-block}.status-1,.status-2{background:#eef0fa;color:var(--primary)}.status-3,.status-4{background:#fff4d6;color:#8a6d00}.status-5{background:#e3f4ea;color:var(--success)}.status-6{background:#efefef;color:var(--muted)}.dev-banner{background:#fff4d6;border:1px solid #f0d678;padding:8px 16px;border-radius:6px;margin-bottom:16px;font-size:.9em}.tickets-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}.tickets-header h2{margin:0}.switch-label{display:flex;align-items:center;gap:8px;font-size:.9em;color:var(--muted);cursor:pointer}.switch{position:relative;width:44px;height:24px;border-radius:12px;border:none;background:var(--border);cursor:pointer;padding:0;transition:background .2s}.switch.on{background:var(--primary)}.switch-thumb{position:absolute;top:3px;left:3px;width:18px;height:18px;border-radius:50%;background:#fff;transition:transform .2s;box-shadow:0 1px 3px #00000026}.switch.on .switch-thumb{transform:translate(20px)}.ticket-row.clickable{cursor:pointer;border-radius:6px;padding:12px 8px;margin:0 -8px}.ticket-row.clickable:hover{background:var(--bg)}.detail-header{margin-bottom:20px}.detail-back{background:none;border:none;color:var(--primary);cursor:pointer;font:inherit;padding:0;margin-bottom:12px}.detail-back:hover{text-decoration:underline}.detail-header h3{margin:0 0 8px}.detail-meta{display:flex;flex-wrap:wrap;gap:12px;align-items:center}.meta-item{color:var(--muted);font-size:.85em}.detail-section{margin-top:24px;padding-top:16px;border-top:1px solid var(--border)}.detail-section h4{margin:0 0 12px;font-size:1em}.detail-content{font-size:.95em;line-height:1.6}.detail-content img{max-width:100%;border-radius:4px}.doc-list{list-style:none;padding:0;margin:0}.doc-list li{display:flex;align-items:center;gap:8px;padding:6px 0;border-bottom:1px solid var(--border);font-size:.9em}.doc-list li:last-child{border-bottom:none}.doc-icon{font-size:1.1em}.doc-link{display:flex;align-items:center;gap:6px;text-decoration:none;color:var(--primary)}.doc-link:hover{text-decoration:underline}.system-badge{padding:3px 8px;border-radius:10px;font-size:.8em;font-weight:600}.system-badge.email{background:#eef0fa;color:var(--primary)}.people-tags{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:8px}.people-tag{display:inline-flex;align-items:center;gap:4px;background:var(--bg);border:1px solid var(--border);border-radius:16px;padding:4px 10px;font-size:.85em}.people-tag-remove{background:none;border:none;cursor:pointer;color:var(--muted);font-size:.9em;padding:0 2px;line-height:1}.people-tag-remove:hover{color:var(--danger)}.people-suggestions{position:absolute;top:100%;left:0;right:0;background:var(--card);border:1px solid var(--border);border-radius:6px;list-style:none;margin:4px 0 0;padding:4px 0;box-shadow:0 4px 12px #0000001a;z-index:10;max-height:200px;overflow-y:auto}.people-suggestions li{padding:8px 12px;cursor:pointer;display:flex;justify-content:space-between;align-items:center;font-size:.9em}.people-suggestions li:hover{background:var(--bg)}.people-suggestions li 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